General FAQ
What is Epiitalis®?Natural, sustainably sourced and derived from a plant seed oil high in unique fatty acids, Epiitalis® is our exclusive, patented active ingredient.
What does Epiitalis® do?Epiitalis® is globally patented for its ability to help maintain healthy joint cartilage growth.
Where can I purchase 4CYTE™?4CYTE™ is available over-the-counter from most vet clinics. If your preferred veterinarian does not have 4CYTE™ in stock, they can easily order it from their veterinary wholesaler, on your behalf. Orders usually arrive within a few days. When you purchase 4CYTE™ from your veterinarian, you are also covered by our 4CYTE™ money back guarantee.
What is the 4CYTE™ Money Back Guarantee?When you purchase 4CYTE™ through your veterinarian, you’re buying risk-free. This is because we guarantee that if you use the product as directed but experience problems related to palatability or efficacy you’ll receive your money back. Simply return the product to the veterinary clinic where you bought it.
I’ve used 4CYTE™ for a while now but it doesn’t seem to be helping. What can I do?We are sorry to hear you’re not experiencing the results you had hoped for. We recommend using the product for up to 28 days. If you don’t see the results expected by your veterinarian, we recommend ceasing administration for one week. However, if you still notice no change, or your pet won’t eat 4CYTE™ due to its taste, you can take advantage of the 4CYTE™ money back guarantee for efficacy and palatability. Simply contact the veterinary clinic where you purchased the product and they will take you through the refund process. Please note this is only available for purchases via a veterinary clinic.
Product Information for Horses
What if 4CYTE™ doesn’t help my horse?When you purchase 4CYTE™ from your veterinary clinic, you are covered by our 4CYTE™ Guarantee. If you don’t see the results expected by your veterinarian – or your horse won’t eat 4CYTE™ due to taste – you’ll receive your money back.
What is the source of Epiitalis®?Epiitalis® is a patented, proprietary plant seed oil extract.
Where can I purchase 4CYTE™?4CYTE™ is available over-the-counter from most vet clinics. If your preferred vet does not have 4CYTE™ in stock, they can easily order it from their veterinary wholesaler on your behalf. Orders usually arrive within a few days.
Product Information for Dogs & Cats
What if 4CYTE™ doesn’t help my dog or cat?When you purchase 4CYTE™ from your veterinary clinic, you are covered by our 4CYTE™ money back guarantee. If you don’t see the results expected by your veterinarian – or your dog or cat won’t eat 4CYTE™ due to taste – you’ll receive your money back. For further information, please seek advice from your veterinary clinic.
What is the source of Epiitalis®?Epiitalis® is a patented, proprietary plant seed oil extract.
Where can I purchase 4CYTE™?4CYTE™ is available over-the-counter from most vet clinics. If your preferred vet does not have 4CYTE™ in stock, they can easily order it from their veterinary wholesaler on your behalf. Orders usually arrive within a few days.
I’ve noticed my new pack of 4CYTE™ Canine are a different size, colour and smell. Is there something wrong with them?While granules can vary from batch to batch, the efficacy and safety of the product does not change at all. 4CYTE™ is a natural product, and the variation can be due to seasonal changes impacting the ingredients. Please note that every batch of granules is tested and analysed before being cleared and packaged for sale. Regarding variation in granule size, your scoop will hold either 5-6 large granules, or 7-8 small granules. Overall, however, the volume of active is very similar in both scenarios.
Product Information General
What is the source of Epiitalis®?Epiitalis® is a patented, proprietary plant seed oil extract.
Where can I purchase 4CYTE™?4CYTE™ is available over-the-counter from most vet clinics. If your preferred vet does not have 4CYTE™ in stock, they can easily order it from their veterinary wholesaler on your behalf. Orders usually arrive within a few days.